Refund policy

NO REFUNDS. Exchanges or store credit only. 

Start a Return here. 

https://kadiatoubah.com/a/return

* You have 14 days after you receive your item(s) to be eligible for a return. 

* We are unable to cancel your order once you place one. 

* Several types of items are exempt from being exchanged. All discounted item are FINAL SALE. To complete your return follow instructions here 

* You are only allowed one exchange.

* In the package you must include a note with your order number and size needed. Not including a note may delay the exchange process. Customers are responsible for all shipping fees and will be emailed an invoice for the new shipping cost for the replacement item.

* You will be responsible for paying for your own shipping costs for returning your item(s) unless the item received was damaged. Shipping costs are non-refundable, you will only be credited for the product(s).

* If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We DO NOT guarantee that we will receive your returned item. 

* In the package you must include a note with your order number and size needed. Not including a note may delay the exchange process. Customers are responsible for all shipping fees and will be emailed an invoice for the new shipping cost for the replacement item.

* Return address is as follows:

Kadiatou Bah

10 Richman Plaza APT 10E 

Bronx, NY 

10453

Returned Orders

Please be sure to include apartment/suite numbers in shipping address if applicable. We are not responsible for any missed packages due to incomplete addresses. USPS will NOT deliver to incomplete addresses.

If your address is incomplete, you will not receive your order and it will be returned back to us. All orders returned to us due to incomplete addresses will not be reshipped until customer pays shipping fee.

Kadiatou Bah is not held responsible for any lost items. Please make sure your address is updated and correct prior to completing order. We are not responsible for delayed delivery due to mistakes on addresses. If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service.

Please note that international shipping takes 10-20 business days to arrive. We are not responsible for any delays or fees due to customs. 

Unfortunately, these charges are out of our hands, and vary widely from country to country, so we’re unable to predict what your particular customs charges may be. For more accurate information, we suggest getting in touch with your local customs office for more information and customs fees.